Find what your looking for

As a CMU-SV student, you're part of the larger Carnegie Mellon community. That means you have access to a wide network of services and resources, some of which are based in Pittsburgh but available to you from anywhere. 

This page highlights university-wide resources most relevant to current CMU-SV students. For more information on support in specific areas, visit these related pages:

Below is a curated list of what’s available and how to access it.

CMU student ID card services

Here’s information on how to replace your CMU Student ID card:

Lost or stolen?

  • Email student-services@sv.cmu.edu so we can deactivate your card and send you a confirmation email to show the NASA guards for campus entry.
  • Fill out the ID Request Form (PDF) and email it to idplus@andrew.cmu.edu. Be sure to request that your new card be mailed to the CMU-SV campus.
  • There is a $30 non-refundable replacement fee.
  • We will notify you when your new card arrives.

Expiring before your graduation date?

Billing, payments, & required fees

CMU’s Student Accounts Office manages the billing process. The HUB is your main contact for billing-related questions.

  • Invoices are issued on the last day of each month.
  • You will get an email notification when your invoice is ready in Student Information Online (SIO).
  • In SIO, you can also:
    • View balances and activity
    • Register for online payments and banking
    • Authorize others to view or pay your bill

Questions about your bill? Email thehub@andrew.cmu.edu
Experiencing financial hardship? Reach out to your HUB liaison for one-on-one support.

Understanding required fees

Some student fees are mandatory and cannot be waived. You can find full details on The HUB’s website, but here’s a quick overview:

  • Technology Fee: Supports campus IT services, software access, and your Andrew email.
  • Transportation Fee: Provides unlimited access to VTA and Caltrain.

Student Activities Fee: Supports events and programming on campus. This fee applies to students registered for 19 or more units.

Enrollment verifications

Need to confirm your student status?

Graduation & diplomas

Your academic department will be your primary source for graduation and commencement details, including ceremony timing and degree requirements. Below are university-wide resources you may also find helpful:

All CMU students are eligible for one free 20-minute virtual consultation with an attorney per legal issue.

Support for learning & belonging

CMU’s Student Academic Success Center offers virtual academic coaching to help you stay organized and build strong habits. You can also explore additional support for communication and cross-cultural learning.

Beyond academics, CMU offers spaces for connection, collaboration, and belonging:

Conference funding

If you’re planning to present at or attend a conference, support may be available. In addition to any funding your department may offer, CMU’s Office of Graduate Affairs provides opportunities specifically for graduate students. Learn more about conference funding.

Emergency financial support

Unexpected expenses can come up during your time at CMU. CMU-SV partners with the Office of the Dean of Students to connect students with financial resources they may be eligible for.

  • Emergency student loan
    A short-term loan for urgent needs such as supplies, medication, or food. Repayment is typically due within 30 days.
  • Tartan Emergency Support Fund (TESF)
    A one-time emergency grant for short-term personal needs. This fund does not require repayment but may have tax implications.
  • Student parental loan
    Available to graduate students who become parents through birth, adoption, or guardianship while enrolled. Repayment is due within one year.

To apply for funding, visit CMU’s Student Emergency Support Funding page.

If you need assistance, contact the Dean of Students Office at (412) 268-2075 or sa-esl@andrew.cmu.edu. You are also welcome to email student-services@sv.cmu.edu, and we’ll help connect you to the right resources.

Included perks & subscriptions

As a CMU student, you have access to a wide range of subscriptions and tools to support your academic and professional journey. These include:

These tools are available to help you get your work done, stay informed, and make the most of your time at CMU.