If you're facing an emergency or urgent situation, support is available. This page outlines what to do, who to contact, and how to get help right away.
Whether it's a safety concern, medical issue, or mental health crisis, you are not alone.
In immediate danger or medical emergency
Call 911
Let the dispatcher know you are located at Carnegie Mellon University inside NASA Ames Research Center. They will route your call directly to NASA Protective Services, who respond on-site.
On campus, but not life-threatening
NASA Protective Services – Non-Emergency Dispatch
Phone: 650.604.5416
Call this number for urgent, non-life-threatening issues on campus, such as safety concerns, suspicious activity, or wellness checks.
Crisis support lines
The following services are available 24/7.
- Santa Clara County Suicide and Crisis Hotline: 1-855-278-4204
- National Suicide Prevention Lifeline: 988
- Crisis Text Line: Text HOME to 741741
- The Trevor Project (LGBTQ+ support): 1-866-488-7386
- Trans Lifeline: 1.877.565.8860
- RAINN (Sexual assault support): 1-800-656-4673
After an emergency
If you've experienced a crisis and need help figuring out what to do next, Student Affairs is here to support you. We can talk through what happened and connect you to follow-up care, academic support, or other resources.
Contact Us:
- Lauren Schachar, Assistant Dean of Student Affairs
Email: lauren.schachar@sv.cmu.edu | Phone: 650-335-2844 - Julie Kailath, Associate Director of Student Services & Engagement
Email: jkailath@sv.cmu.edu | Phone: 650-335-2846
Not sure if it's an emergency?
If you're uncertain about the severity of a situation, it's always best to err on the side of caution. For immediate concerns, contact the appropriate emergency services listed above. For non-emergency matters, reach out to Student Affairs during business hours, and we'll guide you to the appropriate resources.